Putting People First

                                   At the heart of digital transformation lies the goal of improving lives—and the GB IT Board is doing exactly that through its citizen-centric service initiatives. With a vision to make governance more accessible, transparent, and responsive, the Board is leveraging technology to bring essential services directly to the people of Gilgit-Baltistan. Through the development of online portals and mobile applications, the GB IT Board is simplifying how citizens interact with government departments. From applying for domicile certificates and licenses to tracking applications and accessing public information, these platforms are designed to reduce bureaucracy and eliminate the need for repeated visits to government offices. One of the standout initiatives includes the launch of digital complaint management systems, allowing residents to register grievances, suggest improvements, and get updates on resolutions—ensuring their voices are heard and acted upon in real-time. The Board has also facilitated the establishment of Digital Facilitation Centers in remote areas, providing internet access and assistance with online services to communities that previously had little to no digital outreach. These centers are helping bridge the digital divide and promote inclusivity across GB. Additionally, through the promotion of e-governance, the Board is enabling departments to work more efficiently, respond faster, and deliver services that truly meet the needs of the people. With its citizen-first approach, the GB IT Board is redefining public service delivery—building a more connected, empowered, and participatory society in Gilgit-Baltistan.